This is the support page for Earth++. Most application problems can be solved by either restarting the device or reloading the application from the app store. If neither of these resolves your problem, and it is not addressed in this FAQ, then please email support
My subscription renewed automatically. Why doesn't my iOS device recognize it?
This can happen occasionally after an app update or iOS update. Please select "Restore Purchases" from the settings menu.
Why is NASA imagery dark in places?
NASA imagery is provided by satellites which circumnavigate the globe every 24 hours. If an area of the earth is dark for the current date, the satellite hasn't passed by that part of the world yet or isn't able to cover it (this effect is more pronounced near the equator).
Can I get more information about the icon locations?
Touch the icon at the location you are interested in and an annotation or web page will pop up giving more detail.
Why did you take away the globe in the latest iOS release?
While the globe looked cool, the technology behind it is based on OpenGL which has been deprecated by Apple and could be removed from iOS without notice, which would break the app. We now use a variety of displays most appropriate to the content being displayed, including a map for some content, and which display better on a small screen.
Why has animated NASA layers been removed?
Animating layers required the deprecated technology, and we don't yet have a suitable replacement. If you purchased this as an in-app purchase when it was available separately, we have given you access to the different satellite instruments and composite layers available in the GOES and Himawari-8 satellites, by touching the satellite icon in the navigation bar on those displays.