This
is the support page for World Now. Most
application problems can be solved by either restarting the device
or reloading the application from the app store. If neither of these resolves your problem,
and it is not addressed in this FAQ, then please email support
I downloaded the app and the app store says it's installed, but I can't find the icon.
This is not an app problem, and sometimes happens with certain devices. Power down your device and then power it back up. The app icon should now be visible.
Why is the image screen sometimes blank?
Depending on when the satellite last passed by that part of the world and updated its data, there may not be a current image available. In addition, there may be gaps in the data due to system maintenance or satellite manoevers. Try switching between the Aqua and Terra satellites, as they update at different times.
How does zooming work?
On any image, you can zoom in by using the usual two-finger pinching motion on the device screen. In addition, you can zoom out to see a wider field of view by touching the zoom-out button on the iPhone and iPad versions, or from the menu button or Action Bar on Android devices. By default, each image starts at the smallest field of view (highest resolution image).
Can I store the images on my device?
The portion of the image shown on the screen can be stored on your device or shared on social media networks. You can adjust how much of the image is displayed by zooming or scrolling.
How current is a near real-time image?
Each image is usually between 6 and 24 hours old.